RETURNS & REFUNDS
30 Day Return Policy
- We take your satisfaction very seriously. You may contact us with any questions or comments by email through contact seller button in your order detail page.
- Reselling is prohibited on all platforms and will result in loss of warranty and benefits
- Defective or Damaged Items: Items that arrive damaged or defective must be reported within 7 days of receipt. We will ship a replacement item at no charge upon receipt of your return.
- All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.
- All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
- If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.
- No returns are accepted after the 30 Day Return Policy period.
At our warehouse, we are committed to providing exceptional customer support and services. With over 16 years of strong partnerships with e-commerce giants, we are one of the largest and reputable furniture suppliers in the Midwest region.
Our near 400,000 SQFT warehouse facilities in Columbus OH, a Midwest hub-city, accommodate all carriers and shipping methods, from small parcel to LTL, including next day service.
Exceptional Customer Service
At Roundhill, we take pride in our exceptional team of experienced management and employees who work diligently to ensure all outbound orders are shipped in a timely manner. Our in-house customer service team is dedicated to providing you with the best online shopping experience, including hassle-free returns. We value our team and believe that their expertise and commitment are a vital part of our success as a business.